Contractor information

We are committed to the health and safety of all people in the workplace, including contractors.

Seqwater places great emphasis on safety, the environment and the quality of our work.

We have created a safety culture where all employees and contractors are responsible for safety, and empowered to make safer decisions.

Safety is a core value that underpins our everyday choices and actions. To help achieve these, our Life Saving Controls serve as a quick reference guide to controlling ten critical hazards associated with Seqwater operations.

Each Life Saving Control is supported by a detailed procedure, which must be referenced when conducting work.

Seqwater has minimum PPE requirement to access, or work on, our sites.

All Seqwater employees, contractors and site visitors must adhere to our minimum PPE standards.

Contractor induction

Contractors and visitors are required to complete the Operational Induction before attending or working on any Seqwater site or asset. The induction provides information relating to the following:

  • Common hazards and risk at our operational sites
  • What you should do before, during and after attending and operational site
  • Our expectations and your obligation while visiting or working on our operational sites.

Should you have any questions in relation to the content within the induction please direct them to your Seqwater Engaging Officer.

The induction should be completed prior to arriving onsite and will need to be reviewed every 2 years.

Log in to the induction and training portal, using the link below.

For assistance with inductions, please read the following helpful guides:

Workplace WHS risk registers

Any job with potential exposure to hazards must be carefully planned. 

All Seqwater sites have a risk register. Your engaging officer will advise of any known hazards or risks associated with the workplace. You may also request a copy to be informed of the potential hazards associated with the site you are working at. 

Before commencing onsite, contractors must submit a Job Safety and Enironment Analysis (JSEA) or Safe Work Method Statement (SWMS) identifying any hazards and controls associated with the work you will undertake.

Download a JSEA/SWMS template here.

Incident and hazard reporting

All hazards, near misses, incidents and injuries must be reported to Seqwater’s Incident Hotline. Your engaging officer will give you the details.

If you are involved in, or witness, an incident, near miss, or discover a security breach you must:

  • notify the relevant Seqwater manager/supervisor as soon as possible
  • contact Seqwater’s Incident Hotline
  • assist in the investigation if required.

Never put yourself in danger.

Permit Access Safety System (PASS)

Seqwater's Permit Access Safety System (PASS) manages access to our sites and controls work that is conducted on these sites. It enables us to control when work activities occur, manage impacts of work activities, and allows greater visibility of what work is occurring at any point in time. 

Site access approval

You must obtain site access approval before undertaking any work at an Seqwater site, unless the work involves performing administration activities (such as attending a meeting) within one of our administration areas.

Your engaging officer is responsible for organising your site access approval, or setting you up with login details for PASS to apply for your own site access. If you have been provided with your own login details, use the buttons below to apply for site access, or login to our training portal.

Note: Contractors must arrange PASS logins with your Seqwater engaging officer. If you do not have a PASS login, contact your Seqwater engaging officer to arrange your site access.

When applying for site access, view:

The following procedures provide additional information about PASS:


Depending on the type of work being conducted, permits may be required. PASS requires the use of the following permits:

  1. Major Works Permit (MWP) – this permit is required for all work activities that will impact, or are assessed as having a high risk of impacting, water supply to customers, water quality or the management of flood mitigation assets. 
  2. Control Systems Permit (CSP) – this permit is used to manage work activities performed on Seqwater’s control systems. This permit is managed as part of the site access approval process.
  3. Project Works Permit (PWP) – this permit is required for all projects that involve construction work. This permit is only used by a Seqwater project manager.
  4. High-Risk Work Permits – these permits are used to manage the hazards associated with high-risk work activities.

Seqwater has the following high-risk work permits and rescue plans:


You must be authorised by Seqwater to perform isolations on Seqwater assets. Planning for any work being undertaken at Seqwater will include planning how isolations will be undertaken and who will be responsible for completing the isolation.

If you are working under the control of an isolation, you must attach a blue personal lock and personal danger tag to the lock board before commencing the work activity. You must discuss training and authorisation requirements with your engaging officer if you are performing isolations.


Contractors conducting work (other than administrative tasks) on any Seqwater site must complete the PASS Overview Training. If a contractor is also required to apply for, or work under, a Major Works Permit they must also complete the Major Works Permit Training. PASS training is online, with both these courses taking approximately half an hour each to complete. Click on the training button below, and search the catalogue for PASS to complete your training.

Monthly contractor injury reporting

At Seqwater ‘care’ is one of our five values and incorporates our continued focus on and concern for the safety of everyone who works on or visits one of our sites.


Frequently asked questions

Why is Seqwater implementing this reporting process?

There are two reasons:

  • At Seqwater ‘Care’ is one of our five values. It incorporates our continued focus on, and concern for the safety of everyone who works on or visits one of our sites, including our contracting community. 
  • To enable this, Seqwater is implementing a new reporting process so we can include our contractors in our Lost Time Injury Frequency Rate (LTIFR) and Total Recordable Injury Frequency Rate (TRIFR) calculations.
Do contractors have to complete the report each month?

You will have to complete the report if:

  • Your organisation provided service to Seqwater in the last month?
  • Those services were carried out at a Seqwater site?
What will Seqwater do with the data in the report?
  • The data will be aggregated into a single report for the Seqwater’s Executive Leadership Team and Board to support monitoring of Seqwater’s safety performance.
  • All data provided is secured within Seqwater under the Queensland Government information security standard IS18:2018.
Do contractors still have to report incidents if they occur?

Yes. All incidents that occur on Seqwater sites should continue to be reported to your engaging officer and Seqwater’s incident hotline on (07) 3270 4040. If the number of incidents provided in your monthly injury report data don’t match with incidents reported, Seqwater will follow up to obtain additional details of the incident.

What do you do if previously reported data changes?

Changes to previously reported information are to be entered in the same spreadsheet as the current period information e.g. a previous MTI incident becomes a LTI if time is lost due to the need for surgery/treatment at a later date.

Newly acquired information, for a previous reporting period, is to be entered in the same spreadsheet as your current period information.

What happens if you do not complete a report for the month?
  • The report template will be emailed at the start of Week 1 of the month
  • You will be sent a reminder email at the end of Week 2
  • A Seqwater Contract Engagement officer will contact you at the end of Week 3.