Supplier information
Seqwater’s vision is Water for Life, delivering safe, secure and cost-effective water and catchment services to our customers and communities.
We recognise the important role that suppliers play in delivering our vision through the provision of goods and services and the construction, repair and maintenance of infrastructure such as dams, weirs, water treatment plants and climate resilient water sources.
We believe in building strong, sustainable partnerships with our suppliers and contractors to deliver better outcomes for our customers and communities. Our Procurement Policy Statement outlines our commitment for how we undertake procurement activities, focusing on accountability, integrity and transparency and a drive for value-driven decision making where whole-of-life cost, sustainability and innovation are central.
Our expectations
We are committed to ethical partnerships that enhance value, innovation, and safety in our supply chain, while aligning with the Queensland Procurement Policy. It is important to us that our suppliers meet or exceed our minimum standards and performance expectations, share our values and understand our vision and commitments.
For information on expectations when working with us, please refer to the following links.
Health and safety information for current suppliers / contractors
Seqwater values the health and safety off all employees, suppliers, contractors and sub-contractors, and as a minimum Seqwater expects the same work health and safety standards to apply to all.
Suppliers and contractors working at Seqwater sites must also ensure that they meet the necessary site access requirements, depending on the type of work to be undertaken.
Visit our Contractor Portal for more information.
Invoicing and payments
To ensure invoices are processed in accordance with the terms of any engagement, please submit invoices by email to [email protected].
All invoices must include the Order number. Invoices that do not include this reference may be returned to the supplier.
Accounts Payable can be contacted by email at [email protected] or by telephone on 1300 737 928.
How to engage with Seqwater
The Zycus Supplier Network portal (ZSN) is the primary interface to interact with Seqwater for all source to contract activities. Registering on the ZSN portal is the first step toward exploring opportunities. Whether you're offering goods, services, or specialised expertise, we welcome your interest and invite you to register and become part of our network. If you already have a ZSN account, use the same link to login and register your interest with Seqwater.
In particular we are keen to engage with:
- Small and family businesses, and medium enterprises,
- Suppliers operating near our assets and sites, creating regional and community benefits’,
- Aboriginal and Torres Strait Islander businesses, and
- Social enterprises.
Queensland Government Supplier portal
Where a full open market tender is required, this is advertised on the Queensland Government Supplier Portal for wider outreach. We encourage all businesses to register here to be informed as new tenders are released.
New Supplier Registration & Onboarding
Our supplier portal is the Zycus Supplier Network (ZSN). Follow the simple steps to register.
Step 1: Register as a potential supplier
- Set up an account with an authorised email address and password.
- Complete mandatory details, agree to the Supplier Code of Conduct and upload relevant documentation.
- Submit your application for verification.
Step 2: Approval as a potential supplier
- You will receive a Zycus notification advising of the outcome of your status as a potential supplier.
- This is not a confirmation or guarantee that you will receive work from us, but that you do meet the criteria for eligibility.
- We will notify you of potentially relevant opportunities from time to time.
Step 3: Onboarding as an operational supplier
- If you are selected to provide a product or service, you may be notified to upload additional information such as bank details, insurances or other information.
Step 4: Transacting as an operational supplier
- The Zycus portal will be the day-to-day interface to manage our sourcing to contract activities.
- After contract execution, you will be ready to do business with us. We will manage and communicate upstream documents (eg purchase orders) with you by email.
Important
- Zycus portal registrations are unique for each business you work with. If your business has registered with other customers using the ZSN portal, you need to register with Seqwater separately. When you are registered and log in, you can toggle between your customers to engage with them.
- Portal Help – There is help available to guide you through initial registration. A Help & Support button is located at the bottom of the log in page and will help you with undertaking the initial registration process.
- Existing Suppliers – If you need support or help, email the team at [email protected]
Terms and conditions
Seqwater has standard purchasing terms and conditions which apply when a contractor or supplier has been engaged to provide goods and/or services.
In addition, where relevant to the Procurement Category, Seqwater uses Queensland Government's Contract terms and conditions.
