Privacy policy

Collecting personal information

Seqwater collects personal information for the purposes of ensuring water supply to South East Queensland, managing catchment health and providing recreational facilities to the community. The personal information you provide to Seqwater may include your name, address, telephone number, email address and personal preferences.

Collecting other information

A 'cookie' is a small data file transferred by a website to your computer's hard drive. Seqwater sends cookies when you view pages on our website; send a request to Seqwater; or register yourself on our website for certain services. The 'cookie' does not give us access to your personal information, but we may use the cookie to identify your computer. 
When you look at Seqwater's website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes only:

  • the user's IP address
  • the user's top level domain name (for example .com, .gov, .au, etc)
  • the date and time of visit to the website
  • the pages accessed and documents downloaded
  • the previous site visited
  • the type of browser used.
  • Seqwater makes no attempt to identify users or their browsing activities outside this site. In the unlikely event of an investigation, a law enforcement agency may exercise a warrant to inspect activity logs.
  • Using personal information

Seqwater may use your personal information:

  • in accordance with your written consent
  • for a number of purposes connected with our business operations, which include (without limitation):
    • providing  and managing water supply assets
    • dealing with requests, enquiries or complaints and other customer related activities
    • helping Seqwater to better understand your needs
  • otherwise in ways that you would expect and as permitted by the Information Privacy Act 2009.

Disclosing personal information

Seqwater may disclose your personal information to the following parties:

  • our employees or service providers for purposes that are related to providing you with a service that you would reasonably expect
  • regulatory bodies and government agencies such as the Australian Taxation Office, as authorised by law
  • law enforcement agencies to assist in the prevention of criminal activities, as authorised by law
  • otherwise as permitted by the Information Privacy Act 2009.

Except for the above, Seqwater will not disclose your personal information to third parties without your prior consent.

Handling correspondence

As Seqwater is a Queensland Government statutory authority, all correspondence you send to Seqwater (via post, email or our website) forms public records and will be retained and dealt with by Seqwater as required by the Public Records Act 2002 and other relevant legislation.
Your personal information contained in that correspondence will be dealt with in accordance with this privacy statement and the provisions of the Information Privacy Act 2009.
We will not add your name and contact details to a mailing list.
E-mail and internet correspondence may. be monitored by our website support staff for system trouble shooting and maintenance purposes.


Seqwater is committed to protecting the information you provide us. We have physical and managerial procedures to safeguard the information we collect and to protect it from unauthorised access, modification or disclosure.

Links to external websites

Seqwater's website provides links to external websites. We do not control these sites or their privacy practices. We do not endorse or make any representations regarding third party websites.

Access to and amendment of your personal information

Seqwater takes all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, and up-to-date.
If you wish to access or amend your personal information held by Seqwater, please visit our Right to Information page.

Seqwater mobile application

At your request, Seqwater collects your personal information (first name, surname, mobile number and email address) in order to provide you with the Dam Release Notification Service through the public safety mobile application.

Our Privacy Policy outlines how we usually collect, use and disclose your personal information, how you can request access to it or seek correction of it. We may disclose your personal information to Disaster Management Groups, local councils and other third parties (including service providers) in connection with this purpose. Your personal information will not be used for any other purpose.

Our Privacy Policy also contains information about how you can make a complaint and how we will deal with such a complaint. 

Dam alerts and safety notices

The app uses an Early Warning Network (EWN) geographic notification and information system (GNIS) to manage, and issue, notifications about dam releases and recreation and safety notices. Users must register with a valid mobile number and email address to receive alerts.

Location updates

Location updates is an optional feature of the Seqwater application. Users must enable location updates to receive notifications and features that are relevant to where you are located.

Read more about the Seqwater application's terms of use.

Enquiries and feedback

If you have any enquiries or feedback regarding Seqwater’s privacy practices, please contact our Privacy Contact Officer:
PO Box 328, Ipswich QLD 4002 
Phone: 1300 737 928
E-mail: [email protected]