Customer complaints
Seqwater is committed to proper and effective complaint management. Complaints help us to improve our operations and are a useful source of community feedback. 

If you are dissatisfied with a policy, procedure, service, conduct, or product provided by Seqwater, our staff and contactors please provide your concerns in writing to or to PO Box 328 Ipswich QLD 4305. If putting your complaint in writing presents difficulty for you, please contact us on 1300 737 928 to discuss how we may assist you. Seqwater makes every effort to assist people needing assistance to formalise their complaint.

We will attempt to resolve or provide a response to your complaint within 30 business days of the acknowledgement of the complaint. If the complaint is going to take longer than 30 business days to resolve or respond to, we will advise why and provide you with regular updates.

View our complaints management procedure.

In accordance with Section 219A(3) of the Public Service Act 2008, Seqwater publishes information about the number of complaints received and the number which had action taken to resolve or respond to those complaints during each financial year. 

From 1 July 2018 to 30 June 2019, Seqwater received five (5) formal complaints. Of those complaints, Seqwater took further action on all complaints. Seqwater makes every effort to assist any person needing assistance to formalise their complaint.

If your complaint relates specifically to our publication scheme, please contact our RTI Contact Officer:

PO Box 328 Ipswich QLD 4305
Phone: 1300 737 928

Your feedback is valuable to us